Privacy Policy
Effective Date: 02/01/2024
TireTech Auto Service (“we,” “our,” or “us”) is committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our shop, use our services, or interact with us.
1. Information We Collect
We may collect the following types of information:
a. Personal Information:
- Name
- Contact information (e.g., phone number, email address, physical address)
- Payment details (e.g., credit card or billing information)
b. Vehicle Information:
- Vehicle make, model, year, and identification number (VIN)
- Service history and maintenance records
c. Interaction Data:
- Records of your communication with us (e.g., emails, phone calls, in-person visits)
- Online interactions, including form submissions or appointment bookings via our website
d. Technical Information:
- IP address, browser type, and operating system (if interacting with our website)
2. How We Use Your Information
We use your information for the following purposes:
- Providing Services: To schedule, perform, and track vehicle maintenance and repairs.
- Customer Support: To respond to inquiries, requests, and complaints.
- Billing and Payments: To process transactions and send payment confirmations.
- Marketing Communications: To inform you about promotions, offers, and updates (you can opt-out at any time).
- Compliance: To comply with legal and regulatory requirements.
- Improvement: To enhance our services and customer experience.
3. How We Share Your Information
We do not sell your personal information. However, we may share your information with:
- Service Providers: Third-party vendors that assist us in providing services (e.g., payment processors, towing companies).
- Legal Authorities: When required by law, such as to comply with subpoenas or legal processes.
- Business Partners: For specific collaborations, with your consent.
4. Data Security
We implement reasonable technical and organizational measures to safeguard your information from unauthorized access, disclosure, alteration, or destruction. However, no system is completely secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
- Access and Correction: You may request access to your personal information and ask us to correct inaccuracies.
- Data Deletion: You can request that we delete your personal information, subject to legal and contractual obligations.
- Marketing Opt-Out: You can opt out of receiving promotional communications by following the instructions in the message or contacting us directly.
6. Cookies and Online Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can adjust your browser settings to refuse cookies, though this may affect site functionality.
7. Third-Party Links
Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website with the “Effective Date” at the top of the policy.
9. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us